Key Words and Meanings - Year 11 Travel & Tourism

• Unit 6: The Travel and Tourism Customer Experience

  Customer Service	the assistance and advice provided by a company to those people who buy or use its products or services.
  Customer wants	are the requirements that the customer would like to have: e.g a hotel with a beach
  Customer	somebody who recieves customer service from a service provide. A customer may be a person or an organisation.
  Customer loyalty	where consumers continue to buy or use a product or service
  Overcoming objections	This refers to addressing a customers worries and concerns about a product or service.

• Unit 4: International Travel and Tourism Destinations

  Apres Ski	Refers to the social opportunities offered by a ski resort - its bars, clubs and entertainment.
  Northern Lights	Spectacular natural light show in the Night sky in Norway.
  UNESCO	The United Nations Educational Scientific and Cultural Organisation - This is an international organisation and one of its roles is to recognise outstanding natural and cultural sites.
  Stopover	When you break up a long journey and take a short break en route, for example stopping over in Dubai when travelling to Australia.
  Indirect Flight	When you have to change to a different aircraft to complete your journey.